Hello and thank you for visiting The Behemoth Store. We like to ensure that fans of our games our pleased with our merchandise, and again thanks for the support! Below you will find information on Returns, Exchanges, and Refunds. If you are unsatisfied with your purchase or have any questions please feel free to contact us via email:  shipping@thebehemoth.com

UPDATE: 1/15/2024

The Behemoth Merch Store will temporarily be suspending international orders as we review shipping options/cost to better serve our international fans! Apologies for the inconvenience. 

 AN IMPORTANT SHIPPING FYI

Please be mindful that you may experience shipping delays as we work to ensure the health and safety of our team in our fulfillment facility. We thank you for your understanding.

   

YEAR ROUND SHIPPING INFO and SCHEDULE

SHIPPING

Please carefully review your shipping Address on your order.  If your address is wrong or undeliverable, and your package is returned to us, you will be charged for the package to be shipped again.  If you need to change your address, please contact us immediately, as charges can occur if your order has already shipped.

Orders place on Friday after 12pm PST and Saturday's will be processed the following Monday. 

We process most orders within 2 business days, often faster. Our website uses the posted carrier rates to estimate shipping. Posters are always shipped separately and usually sent First Class Mail. Example: An order containing a Necromancer Figurine and a Necromancer Poster with the chosen shipping method of USPS Priority Mail will be two separate shipments. One package containing the Figurine shipped USPS Priority Mail, and one poster tube for the Necromancer Poster shipped USPS First Class Mail. 

  

TRANSIT TIMES: From CA 92110 

Domestic

• USPS First Class/Standard Post (delivery varies based on destination) generally doesn't take more than 6-10 business days

• USPS Priority Mail w/ Tracking estimates (but does not guarantee) 2-3 days in the US. 80% of our orders ship Priority even if Standard Post was chosen. We like to upgrade you for free if we can! 

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Additional non-returnable items:

Gift cards 

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

shipping@thebehemoth.com.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shipping@thebehemoth.com and send your item to:

MCSHIPPINGTONS

2785 KURTZ ST STE 5 

SAN DIEGO, 92110

UNITED STATES

 

SHIPPING (returns/exhanges)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

For small items such as T-Shirts and Keychains we suggest using USPS First Class Mail. For larger items such as Figurines we suggest using USPS Priority Mail

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks again for being a fan of our games!

Shippy McShippington

THE BEHEMOTH STORE