Hello and thank you for visiting The Behemoth Store. We like to ensure that fans of our games our pleased with our merchandise, and again thanks for the support! Below you will find information on Returns, Exchanges, and Refunds. If you are unsatisfied with your purchase or have any questions please feel free to contact us via email: firstname.lastname@example.org
AN IMPORTANT SHIPPING FYI
DUE TO COVID-19
Please be mindful that you may experience shipping delays as we work to ensure the health and safety of our team in our fulfillment facility. We thank you for your understanding.
Additionally, there have been recent shipping suspensions to certain international destinations due to widespread restrictions. Please see list of countries that we are temporarily unable to ship to.
YEAR ROUND SHIPPING INFO and SCHEDULE
Please carefully review your shipping Address on your order. If your address is wrong or undeliverable, and your package is returned to us, you will be charged for the package to be shipped again. If you need to change your address, please contact us immediately, as charges can occur if your order has already shipped.
Orders place on Friday after 12pm PST and Saturday's will be processed the following Monday.
We process most orders within 2 business days, often faster. Our website uses the posted carrier rates to estimate shipping. Posters are always shipped separately and usually sent First Class Mail. Example: An order containing a Necromancer Figurine and a Necromancer Poster with the chosen shipping method of USPS Priority Mail will be two separate shipments. One package containing the Figurine shipped USPS Priority Mail, and one poster tube for the Necromancer Poster shipped USPS First Class Mail.
TRANSIT TIMES: From CA 92110
USPS First Class/Standard Post (delivery varies based on destination) generally doesn't take more than 6-10 business days
USPS Priority Mail w/ Tracking estimates (but does not guarantee) 2-3 days in the US. 80% of our orders ship Priority even if Standard Post was chosen. We like to upgrade you for free if we can!
USPS First Class International (delivery varies based on destination) this is the cheapest option but also the riskiest on delivery time. Depending where you live this can take anywhere from 2-5 weeks
USPS Priority Mail International estimates (but does not guarantee) 6-10 *business* days in transit to most countries. Best option if you are concerned about delivery time
CUSTOMS FEES - International shipments are subject to customs fees charged by the receiving country. The rates are determined by each individual country based on the value of the goods in that country's currency, which changes constantly. Shipping is based on weight, so there is often not much of a savings - and often larger value orders incur the attention of customs, meaning: customs fees! So please check your country's import laws. We're sorry, but we can't undervalue packages. If you know what your customs thresholds are, we can work with you to package your goods in a way that costs you the least amount of shipping and customs.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Additional non-returnable items:
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
2785 KURTZ ST STE 5
SAN DIEGO, 92110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For small items such as T-Shirts and Keychains we suggest using USPS First Class Mail. For larger items such as Figurines we suggest using USPS Priority Mail
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thanks again for being a fan of our games!
THE BEHEMOTH STORE